Customer Reviews - See What Our Customers Are Saying

Laplante's Plumbing & Heating LLC

4.8 / 5 | 217 Total Reviews

5 stars

192

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"Good work, but a bit of a wait, which seems normal these days. "
M . L from Williston, VT on September 29th, 2021

(4 / 5)

"Hello I was very happy with the quality of work and turnaround time ie: emergency call was on a Saturday and the finish up was also on a Saturday. What I see could be better was communication. The scheduled day was almost a month out and I had to call to confirm it was still on the day before. Many contractors need to push work out so I did not want to assume it was still on. The first day of work was on a Friday and I had left a door unlocked. When I stopped in at end of day I noticed it was looking good but not quite finished so assumed he would be back sometime soon but had not received any note on when and locked up. I sent a note asking status and was told he would be back on Saturday so had to go back over to unlock. A quick note when done would also be great . Again the work and scheduled times were great but a little more communication would be better!! I do have more work to do so will call again soon. Thanks. "
S . L from Colchester, VT on July 29th, 2021

(4 / 5)

" Your man did an excellent job. He also discovered a cracked plste in the furnace that he was going to order a replacement for. Unfortunately I have not heard back if he was able to get the part. Thus 4 stars not 5. "
W . J from South Burlington, VT on July 14th, 2020

(4 / 5)

" Although your staff were friendly and knowledgeable I think your charges for service were astronomical. I will not use you again. I was charged for your service guy to go buy a part, probably from Lowe's (2 mins from my house) which took him an hour. I believe tradesman should come prepared and if they are not I don't think the customer should have to pay for them to go get parts. "
G . O from Essex Junction, VT on January 20th, 2020

(4 / 5)

" Work was done with competence and efficiency. Results were effective. The only missing piece is the follow through with water test results and filter/ treatment recommendations "
J . L from Colchester, VT on July 10th, 2019

(4 / 5)

" The technician was very knowledgeable and friendly. I only wish somebody had thought to have me take picture of the mixing valve so he didn't have to drive all over creation looking for one. I'm pretty sure we paid for that time. "
W . W from So. Hero, VT on May 29th, 2019

(4 / 5)

" Don was knowledgeable tech and explained the furnace adjustments. After the furnace cleaning and adjustments our upper zone ran without issues. Will use Laplante’s again.. Thx"
J . B from South Burlington, VT on December 29th, 2018

(4 / 5)

" Quick and efficient!"
B . F from Grand Isle, on May 17th, 2018

(4 / 5)

" Coreected the issue"
M . B from Saint Albans, VT on February 26th, 2018

(4 / 5)

" I was grateful that Laplante's fit my frozen pipes into their very busy schedule and they fixed my problem. However, I was dismayed to see that I was charged for an "equipment fee" when no equipment was used. It made me feel gouged ($225 for 30 minutes of work, which involved moving some flexible pipes around by hand through an existing hole in the wall and grabbing some of my existing insulation to pad the pipes). "
J . B from Burlington, VT on January 24th, 2018

(4 / 5)

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