Laplante's Plumbing & Heating LLC/files//Laplante_logo.png$127 Gilly Drive, Colchester VT
802-992-1477"didn’t show up between 10 and 1. Couldn’t even call after I requested to see if they’d were just running late. jThey just did’nt care" R . S from Colchester, VT on November 9th, 2024
5(1 / 5)
Laplante's Plumbing & Heating LLC/files//Laplante_logo.png$127 Gilly Drive, Colchester VT
802-992-1477"In December I had a $1,000 repair done to my heating system after having it inspected just two months prior to that where nothing was fixed. This really increased the cost of the repair because it was a late night service call. They would also not answer the phone on my first attempts to contact them during my emergency. Now in March, I lost heat again on a Friday night and waited until Saturday morning to call. Once again, no one answered my calls until I had someone else call to see if they would pick up for them, which they did. This made me question if I was intentionally being ignored as I had to essentially trick them into picking up the phone to hear about my issue. But since it was "not to cold" (in the mid to upper 20s with snow in the forecast for the weekend) and "it's hard to get someone to come help on a weekend" they felt it was fine for me to go the whole weekend without heat and they could get around to it on Monday when it was convenient for them. I would think after a customer spends over $1,000 a couple months prior, there would be a sense of responsibility to go take care of the problem instead of leaving them without heat for a weekend. I ended up calling Vermont Gas who answered the phone and they were here in 30 minutes with the repair done in about 15-20 minutes. Wish I had just done that first as the problem would have been solved hours earlier. " C . M from Swanton, VT on March 10th, 2018
5(1 / 5)
Laplante's Plumbing & Heating LLC/files//Laplante_logo.png$127 Gilly Drive, Colchester VT
802-992-1477"I cannot recommend them. " J . R from Fairfax, VT on August 10th, 2016
